Frequently Asked Questions

General questions

CGI/Web application related questions

Database/MySQL questions



General questions

What features come with my web hosting account?

How can I publish/change the content of my web site?

You can update your content either via the web hosting file manager, or direct FTP. To access your web hosting file manager, log into your webmail service and open the web hosting service tab. To change your web hosting content via FTP, you will have to first install an FTP client of your choice on your local PC, then use the following information to configure your FTP account:

Host/Server: ftp.your-domain
Login: your full email address 
Password: your password


CGI/Web application related questions

What is CGI?

CGI refers to the interface that a web server uses to communicate with a program. CGI programs are used to provide the interactive response needed to facilitate web services.

CGI can be implemented via many programming languages, and your web hosting account is configured to support PHP, Perl and ASP.NET.

For more information about CGI, please look here.

I have to create some server side programs for my assignment. Where do I start?

Your web hosting account has already been configured to execute any server side program. All you need to do is to name your program files correctly and upload them to your account.

I have to program/install an ASP program. How do I do that?

We have created a special directory called asp/ inside your home directory that is specifically for storing ASP programs.

Just upload your ASP programs into this directory. Please name all ASP 1.0 program files with the extension .asp (eg. guestbook.asp) and ASP.NET programs with extension .aspx (eg. webcounter.aspx).

I have to program/install a PHP script. How do I do that?

We have configured our system to execute any file with the extension .php as a PHP script, except those found in the two special directories asp/ and cgi-bin/. Please make sure your PHP scripts aren't stored in either of these directories.

I have to program/install a Perl script. How do I do that?

To set up a Perl script, simply put your Perl script into the special directory cgi-bin/ under your home directory.

The system has been preconfigured with a large number of Perl libraries. You can check out what libraries have been installed via the "Installed Perl Modules" function on the control panel.

I have to set up a CGI script. How do I do that?

The special directory cgi-bin/ has been set up so any script inside it will be executed when invoked. Simply put your CGI script into the cgi-bin/ directory and you should be able to access it.

I want to install a feature which requires use of a database. What should I do?

Your web hosting account comes with support for MySQL databases. Please consult this FAQ for instructions about setting up the database service.

All the libraries necessary to access MySQL are already installed for your web hosting account. You can refer to this MySQL developer guide for instructions on how you can use MySQL in your programming language.



Database/MySQL questions

What is MySQL?

MySQL is an open source database server. You can learn more about MySQL by visiting the official web site at http://www.MySQL.com/.

I want to use MySQL to store data. Where do I start?

First of all, you need to configure your MySQL service:

  1. Log into your webmail account and access the web hosting control panel.
  2. Open the Database Management feature under the Advanced Features section.
  3. Create your first database by clicking the 'Create new database' button.
  4. Provide a name for your new database and provide a user name and password for it. When you are done, click Create to create the database.

The user name and password you set up here will be used to access this database only. The information you provide does not affect your email account.

The database server can be accessed only from within the system. You can reach the database via the host name data.|DOMAIN|.